Talk to a person now
The fastest way to reach us is WhatsApp or a phone call — no form to fill and no waiting for an email. Prefer to write? The form is here too.
Help with an eSIM or an order
Your orders, eSIMs and QR codes live in your account. If something is not working, write to us and include the order reference — it is the fastest way to a real answer.
Open your account →Selling ZetSIM to your audience
Travel creators, agencies and banks earn commission on every plan their audience buys. Applications are read by a person and the rate is agreed with you directly.
See the partner programme →Press, partnerships and everything else
Media enquiries, integration questions and anything that does not fit the two above. Use the form and say which it is — it reaches the same team.
Prefer to write?
Send a message and we will reply by email.
Connecting near and far
Ten registered addresses across four continents. Open a card to see where it is — and for anything about an order, the form above is far faster than the post.
United States
8 The Green, Ste R, DoverCounty Kent, Zip Code 19901Delaware, USAIndia — Hyderabad
2nd Floor, Power Mech IT Park, Plot No. 56/8Hitex Road, Jubilee Enclave, MadhapurHyderabad, Telangana 500081India — Bangalore
THE 19th Inspiron, 4th Floor, Sir M Visvesvaraya RdVijaya Bank Layout, BDA Layout BTM 4th StageBengaluru, Karnataka 560076Dubai
ZETEXA SIM TRADING - FZCOBuilding A1, Dubai Digital ParkDubai Silicon Oasis, Dubai, United Arab EmiratesLicence number 68442Kingdom of Saudi Arabia
Building No. 2351, Zip code 126212351 Makkah Al Mukarramah Branch Road — AssulimanuyahUnit No. 04, Riyadh 12621-8145Qatar
Zone 45, Street 310, Building No. 272Doha, PO Box 35189, QatarNigeria
Lekki Free Zone, Lekki Coastal RoadIbeju, Lagos State, NigeriaUnited Kingdom
115 London Road, MordenEngland, SM4 5HP, United KingdomAustralia
232 Unley RoadUnley SA 5061, AustraliaCanada
9580 Yonge Street, Unit 9Richmond Hill, Ontario, L4C 1V6, Canada
Do you have questions for us?
The six things people write in about most, and where each one is answered fastest.
Your order reference and the destination, plus what you see on the phone — no service, a QR that will not scan, or data that stops. Your orders and eSIMs are in your account, and the reference is at the top of the order. Sending it with the first message saves a round trip.
Sign in and open the order. Every eSIM you have bought stays there with its install details, so you do not need the original email.
Yes. Say which order it is about and what went wrong. What you are entitled to is decided against the refund policy in our legal pages, not in this form — so the answer comes by email rather than automatically.
The partner programme page explains how commission works and has the application form. A person reads every application and the rate is agreed with you directly, so there is no number to accept up front.
For anything about an order, use this form or the support mailbox — the offices below are registered addresses and post takes far longer than email. Use the address that matches the entity on your invoice if you are sending something legal.
We publish one number, at the Hyderabad office. Email and WhatsApp reach the whole team, so they are the better route if you are not in that timezone.